Refund and Returns Policy

Custom and personalized items

Because our products are made to order, custom and personalized items cannot be returned or exchanged unless they arrive damaged, defective, or different from the design you approved.

Damaged or incorrect orders

If there is a problem with your order, contact us within 7 days of delivery at jcglobalsalesllc@gmail.com with your order number and photos of the issue. Once we confirm the problem, we will reprint the item or issue a refund, at your choice.

Non-custom items

Unused, non-personalized items may be returned within 14 days of delivery in their original condition. Return shipping costs are the responsibility of the customer.

Refunds

Approved refunds are issued to the original payment method. Please allow several business days for the refund to appear on your statement.

Cancellations

Orders can be cancelled before production begins. Once printing has started, the order can no longer be cancelled.

Contact

Questions about a return? Email us at jcglobalsalesllc@gmail.com.